Had my transmission fluid changed for my VW Routan 2 weeks ago. I found the customer service great, since it's under new management. They were very attentive, completed the job on time and at a fair price. I later returned 5 days later to replace/repair a broken antenna for the van, same result. I'd go back, as their prices are lower than the dealership. The manager was straightforward, so there were no surprises.